Valmorel Ski & Valmorel Sun Terms and Conditions

The following terms apply:

“Owner” shall mean LB Property Investments and Valmorel Ski

“Customer(s)” shall mean the individual who made the booking

“Guest(s)” shall mean the Customer’s party

Contract:

When you submit a booking via our online reservation system, you will receive an automatically generated booking summary by email, to the email address you provide in the booking form. This does not form a contract between us. A contract shall only arise when your 30% payment has cleared, and your booking is subsequently confirmed in writing via a letter of confirmation sent by post or email. If we do not receive your 30% prepayment within 24 hours of making the reservation, we reserve the right to cancel your booking.

General Terms:

The Customer shall not sub-let the premises or any part thereof.

The number of people occupying the premises shall not exceed the number stated for the premises. In exceptional cases the owners may give permission for extra people to occupy the premises, in this case there will be an additional charge at the owner’s discretion.

The Customer binds and obliges himself to vacate the hired premises, without demand at the termination of the period of hire.

The Owner has the right to enter the apartments at any reasonable time for the purpose of inspection, repair work, etc.

The Customer shall undertake to prevent any member of his/her party from causing a nuisance or disturbance to other neighbouring occupiers.

The Customer undertakes to leave the hired premises secure if left unoccupied during the period of let.

The Customer undertakes to relieve the Owner from any liability for damage or injury, however caused, by any member of his party.

The Owner, his agents or employees, accept no responsibility for loss, injury or damage to any member of the Customer’s party or their property, howsoever caused, arising in any manner out of the let of the premises.

Due to the tranquillity of our environment, we ask that everyone is considerate to their neighbours.  Disruptive behaviour may result in a termination of your holiday.

In the following instances there will be additional charges:

For breakages, loss or damage:

If there are any accidental damages please let us know and action will be taken to replace the items.

Non accidental and deliberate damages are in breach of our terms and conditions and you will be liable. You may be asked to pay a security payment. This is refundable on departure.

The apartments will be checked after every stay for cleaning purposes and a check will be made on the equipment that is in the apartment available for customers and guests to use.  Any missing items will be accounted for and appropriately charged.

Charges are payable by you if you breach our Damage and Breakage, Smoking, Occupancy or Pet policies (or if a cleaning charge is levied on departure).

Arrival:

Once you have arrived, key collection is available between 4pm to 7pm at Murat Sports located in the Village centre. 

Bourg Morel N° 1, 73260 VALMOREL, France

+33 4 79 09 81 83

If you cannot get to Valmorel for these times, then alternative arrangements can be made by contacting +441278 450350 or info@valmorelski.com

Normally check in time is after 4.00pm. Early access cannot be guaranteed, but if you would like access earlier, please contact us to arrange and where possible we will endeavour to accommodate.

The Customer should report any deficiency which they notice on arrival, and any which occurs during their stay. Where appropriate, the Customer will be liable to pay the replacement cost of the item broken, lost or damaged.

On Departure:

Departure time is 10am. We do allow 30 minutes over this time. If you do need extra time, this can be booked, but is charged extra, please ask for further information.

We do ask for all guests to leave the apartments clean and tidy

When Guests arrive early or overstay the departure time:

Time is required between holiday letting periods in order to check the house before the next Guests arrive. Occupation of the apartments will be given at 4.00pm of the first day of the holiday letting period (Saturday). The apartments must be vacated by 10am on the last day of the holiday letting period (Saturday).

The right is reserved to charge for an extra day if Guests arrive before 4pm or have not left by 10am.

The apartments will be in a clean condition on your arrival, and Guests must leave it in a like condition. The right is reserved to make a charge for additional cleaning if the apartments have not been left reasonably clean.

Optional Extras:

Bed Linen. Bed linen is not included within the price. Bed linen can be provided at €10 per person. This includes 1 bed sheet, 1 duvet cover, 2 pillow & 2 pillow covers per person.

Towels. Towels are not included within the price. Towels can be provided at €5 per person. This includes 1 Large bath towel & 1 Small bath towel per person.

Towel Package. The towel package is not included within the price. The towel package can be provided at €9 per apartment and includes 2 hand towels, 1 bath mat & 2 tea towels.

Dogs:

Guests may bring a dog but all waste must be bagged and disposed of in the litter bins.  We do ask that you do not allow your dog on the furniture and please do not leave your dog alone if you go out. Dogs are not to be left unattended in the apartments.  There is a fee of £20 per dog per week or part-week.

Apartments:

All heating and electric costs are all included in the rental price.  Tax is also included in the rental price. Please note that bath towels and tea towels are not provided.  Bed linen is provided at an extra of £10 per person (weekly), Bath Towels are provided at £5 per person, Towel Packages are provided at £9 per apartment.  If towels or linen are found to be removed from the apartments then a charge will be made to recover the costs.

Customers parking:

Please use car park at Planchamp parking area to drop off passengers and luggage. Please then park in the designated parking areas.  Parking is free for “drop off” for first 30 minutes and then subject to local charges, which vary dependent upon whether this is outside or covered parking.

For visitor or additional parking, please use the Main car park at Planchamp or the covered parking available.

You can book parking in advance on Valmorel’s own website www.valmorel.com.

Fees:

30% Prepayment: Your booking will only be confirmed following receipt of the relevant prepayment, calculated on-line but usually 30% of the weekly rental value selected. The prepayment, payable on booking, forms part of the total weekly rate for the property.

The full balance is payable not less than 60 days before the arrival date.  You will be sent prior notification by e-mail that the balance is due. If the balance of payment is not received by the stated date, the dates will be marketed again, and the deposit forfeited. We only accept bank transfer payments and it will be your responsibility to ensure payments are made as and when due. We accept bank transfer payments either in Euros or GBP.

Our bank accounts are:

Pay with EURO (€) – Please make payment to:

IBAN: FR76 1810 6008 1091 5635 1805 003

BIC: AGRIFRPP881.

Pay with GBP (£): Please make payment to:

Account Name: LBP General Client A/C

Account Number:78086795

Sort Code:600327

Disclaimer:

The Owners have taken every care to ensure the accuracy of property descriptions on their website and in their brochure, and all information is provided in good faith and is believed to be correct.

In the event that any individual term or clause stated in this contract is not permissible by law, the remainder of the Contract shall remain valid.

This does not affect your statutory rights.

Cancellation:

The Owner may treat the booking as cancelled if the balance of the payment is not received 60 days before the arrival date, and every effort will be made to re-let the vacancy.

If you unfortunately need to cancel, a charge will be payable by you to cover our costs.  These charges are set out below:

Cancellation by us

In the unlikely event that we are forced to cancel your booking we will attempt to offer you alternative accommodation. If suitable accommodation is not available (or acceptable to you) then we will refund all monies already paid by you and confirm that you will not be liable for any further payments to us. In any circumstances where you are entitled to compensation, the limit of our liability to you arising from our breach of contract will be up to a maximum of the cost of your booking. If suitable alternative accommodation is available, then this will not be regarded as breach of contract on our part and no compensation will be payable in those circumstances

Amendment by us

If you have booked specific accommodation we will try to ensure that this accommodation is available to you. We do however reserve the right to change that accommodation. If this change is not acceptable, you have the right to treat the booking as being cancelled and we will refund all monies already paid by you and confirm that you will not be liable for any further payments to us.

In any circumstances where you are entitled to compensation, the limit of our liability to you arising from our breach of contract will be up to a maximum of the cost of your booking. If suitable alternative accommodation is available, then this will not be regarded as breach of contract on our part and no compensation will be payable in those circumstances.

If you accept the new accommodation and the new accommodation is normally charged at a lower rate, then the difference will be deducted from the final balance due from you (or refunded to you in the event that the final balance has already been paid). If the new accommodation is normally charged at a higher rate then you will not be charged the difference. This is the limit of our liability to you in these circumstances.

Insurance:

We do recommend that you seek independent travel insurance for incidents beyond your control, as this covers any costs that you may lose.

Security deposit

We do not hold a security deposit, however, 30% of the booking is payable within 24 hours of your reservation and is non-refundable after 24 hours of the booking.

Noise and Nuisance

You must not cause a nuisance or disturbance to neighbouring accommodation or behave in an unreasonable way. The playing of music or making any noise which is clearly audible in nearby accommodation is not permitted after 11pm. If we consider that guests are in breach of this policy, then we reserve the right to ask you to leave immediately. You will not be entitled to a refund for the balance of your stay.

Complaints

Click link below to view complaints procedure.

http://www.valmorelski.com/commentscomplaints

Smoking:

Smoking is prohibited by law in the apartments and you will be fined up to £1000 if you smoke inside the apartments. If we find that guests have been smoking in the accommodation, then we reserve the right ask you to leave immediately. Whether or not you are asked to leave, we also reserve the right to charge further sums if we are unable to re-let the accommodation whilst it is fully aired. You will be notified in writing as soon as is reasonably practicable if evidence of smoking is discovered after you depart.

Data

Any data collected as a result of your booking will be stored in accordance with the provisions of current Data Protection legislation.

Law

Any dispute between us will be governed by the non-exclusive law of the English Courts.

Bookings, deposits or payments should be made payable to LB Property Investments Ltd (Valmorel Ski & Valmorel Sun) and sent to: Valmorel Ski/Valmorel Sun, County Court Chambers, Queen Street, Bridgwater, Somerset TA6 3DA